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Customer Helpdesk

Customer Helpdesk

Meet Dave

Watch how Dave, a Credit Manager, uses Creditsafe to make his life easier

Need help with something? Relax, we are here to help

We can help you in a number of ways to resolve any issues or queries you may have.

Submit a query online

Save time by requesting a call back from our support team. Fill in the contact us form and we will be in touch very shortly to help resolve any problems or questions you may have.

Just fill in the form opposite with your query.

Call our help desk

Sometimes it's best to speak to a person. Our help desk is open from 9 am - 5 pm EST Monday to Friday with our support staff on hand to help you in any way they can.

Call (855) 551-6903

Online Training

Our system might be user friendly, but we all need a little help sometimes. Our training team are on hand to offer support and training via our online interactive training webinars on all Creditsafe products.

Online Training»

Find your answer in our FAQs

Sometimes we may already have the answer for you. Why not have a look at our FAQs which are easy to navigate and find the answer to the question you might be asking.

Creditsafe FAQs»

Our service promise

We know how annoying it can be when you're waiting for help which is why we aim to respond to and resolve any query you have the same day.

We are good at keeping our promise with 98% of queries responded to and resolved in the same day.

Check out some of our online training sessions...

Company Reports

Learn how to search for and utilise a UK company report.

Trade Payment

Share your data to improve payments and reveal poor payers.

Creditsafe USA Trade Payment Data Program

Creditsafe 3D

Integrated solution for the high volume user. Improve your portfolio management through business risk assessment.

Business Risk Assessment with Creditsafe 3D